shambhagwat
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« Reply #18 on: December 21, 2007, 05:14:43 PM » |
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And that makes all the difference. They take lot of pride that this is their own bank and this bank is part of their family, part of their life and part of their future. And that we also want to carry it out. That is why we pay attention to their children. They should grow up with education so we have education loan. We also introduced pension fund. This was available in the market from the commercial banks. But although in the brochures they talked of pension fund, pension deposit scheme, etc. they will not offer it to you saying that it was to expensive. We took special permission from the govt. to start it and we had lot of debate, people saying whether the borrowers in Grameen bank will understand, what pension fund was and so on. Why they should put money into it. So we came up with the ideas on how to make them understand. We thought some of them will at least do it. It became a roaring success. Every borrower of Grameen Bank wants to have one pension fund a/c. Today, it has become the no.1 source of fund for Bank because everybody wants to put in some money for their safety, for their security. Idea is very simple, the way we explain it. Every week you put some money, some amount of money may be 50 taka, 200 taka, whatever it is, you do it over a period of 10 years. Whatever money that you have put in, bank will match it with equal money when you are going to withdraw. To them, it is a fantastic deal. Everybody wants to save the money so that they can make it double by that period. It all translates into 12% interest and as for us we can afford 12% interest. But to them it looked like we have done a tremendous favour. It is limited to our borrowers. The villagers come around and plead with us for allowing them to open an a/c and pension fund a/c. So we debated among ourselves. Whether we should do it or not. Then at one point we decided not to do that because we had so much money already and we wanted to use this money to lend to the poor people. We did not want to have excess money and invest it somewhere else. That is not our business. So we concentrated on this one, made sure that we do that so far as the source of fund is concerned. I am putting these as an example. It is not shortage of money that you worry about. It's excess of money that your worry about. e open branches all the time because we don't want to leave any pocket unserved. In 2005, we opened 1 branch everyday of the year. So we had 380 branches added to the existing branches. In 2006 we added, on an average, two branches every day. Today, we have more than 2300 branches. And How do we do that? Very simple we send the Branch Manager designated to open a branch. Give him the licence. So all he carries is licence, nothing else. We don't give him money or anything. We tell him "you start your branch, mobilize the deposits first and then start lending to the people. And then you have to reach the break even point for your branch in the first twelve months. That is your task." And they do it. So empty handed person goes to a place, builds a branch, find the money there, local money going to the local poor people, building up whatever contribution he can make in the local economy, and that becomes the Grameen Bank Branch. That is the story of every branch. Some branches, may take a little longer time. 80% of the branches make it happen within twelve months, others may take two months more, three months more, five months more. It depends. But they feel all comfortable. People are happy. Money is available, nobody complains. Excess money is sent to Head Office so that they have some income coming from that money because they get 12% interest on money sent to HO. Then we have evaluation of the branches, grading the branches, how do you position which branch is good which is not as good. So we came up with an idea of star hotels. We thought, this they will understand quickly. So we started star system. If a branch maintains 100% repayment, (not 99% or 99.99%) all through the year, then you get as star. Blue star. Stars are color coded, so that the moment you see the star, you know why you got it. And if a branch makes profit, which it is supposed to make within 12 months, it gets another star, brown star. So if you have blue star and brown star, you are profitable and you have 100% recovery. If a branch is generating surplus money by taking deposits, and it doesn't need it and sending to HO, so it gets another star, another color. A typical branch has about 5000 or 4500 borrowers, so whatever number of borrowers it has, if all the children of all the families within a branch are in school, not a single child is missed, then it gets another star. When time comes later on, when it is a mature branch, because its mission is to help people to get our of poverty and all the while it is trying lending money and helping them to get our of poverty, when tat mission is accomplished, when all those 4500 are out of poverty and this is very vital - audited by external auditors verifying people and certified that yes all the people have crossed the poverty line, thin it gets another star, and the color. So imagine a Grameen Bank Branch with five stare, it has accomplished all the things. You would like them to accomplish all the social objectives. I said, "if I was the head of the government I would have given you national award. That is what the whole country is trying to do. And you have done it yourselves. It does not cost anybody anything. And everybody is happy and you have got people out of poverty." Measuring how to recognize that a family has moved out of poverty we came out with a checklist. So we go through the check list every year to see how far one family is on the way to getting out of poverty. If you have a solid roof over your head then you get a tick mark on that item that you have completed that. If you have sanitary latrines in the house, then you have another point that you made that. If you have access to safe drinking water at your disposal, then you have another point. If you have more than five thousand Takas in your savings account and you have maintained over a long period, you have another point meaning that you have a cushion that you can fall back upon. If you have warm clothing for winter, for every member of your family, you get another tick mark. If all your family members sleep on the bed, not on the floor, then you get another point. So there are ten of them. If five of then are done, five of them are not done, we see which are the areas which can be done this year or this month and do what is needed, how to get about it. This is the job that we have to perform and there are nine of them completed, one is missing, the whole branch gets organised sot that if you get this one, one family is out. We got one family out of the poverty. So that is the tremendous excitement about it. And they take these stars very serious for good reasons, if I or any other senior official in the bank visiting their areas, all the branch managers of all the staff attending that meeting, will be wearing their star. And the sitting position is already established. Five stars sit in the front, four stars in the back, three, two, one or no star behind them. So you often hear the remarks that somebody is sitting in the back and envying the guy sitting in the front. You find out next year I will be sitting there, don't worry I am coming. Because he wants to take pride that he sits in the front that he has five stars. It's a tremendous amount of pride attached to each one of the stars they have. We have annual competition. We are divided in 36 zones. We have competition in a very elaborate procedure, how to evaluate each zone. Topmost zones with all that evaluation procedure completed gets the gold cup. This will be a big celebration. They will celebrate like they have won gold cup in the football match. It's a huge ceremony for the whole city. Whole town gets rocked because they win the gold cup in the Grameen Bank. They take it so seriously sometimes as one who just misses it and becomes number two would be all in tears. This creates an environment where they take it as fun as much as a pride as much as hard work. It is hard work, Grameen Bank is not easy work. We try to combine it with emotions, feelings that we are accomplishing something which no one else could do. We have 21000 staff, they are not much different from the people, they serve. They are from the lower middle class family themselves. And when one of the students who gets a student loan, it brings tears to the whole staff of the branch that we got him student loan, how he got into the medical college. This kid, we saw little kid he grew, we help him go to the school, now today we got this student loan for him/her. now she will become the doctor, she will be the first doctor in this area, there was no doctor from this area, so it is our turn that we could bring that family or the child to the level that she becomes the doctor. So these are kind of thoughts that keep them alert of what they are doming, what they accomplish. When they heard, that they got a Nobel prize, you can imagine their reaction that whole world kind of applauded you that you have done something great and that has not been unnoticed. It has been noticed. What I see is helping them in a small way, this is not a big thing, just lending money, charging interest and popularly, we are accused in the press in Bangladesh that we are charging high interest rate, that we are killing poor people. Very common allegation. And those who accuse us don't even know, I turn around and ask what is the interest rate in Grameen Bank? They don't know. But they keep on saying that interest rate is high and so on. So this kind of thing goes on. In the process people gradually move from level one to level two to level three, so that they can come out of poverty. And every day every month more and more families are getting out of it. Our goal is to make sure, absolutely sure, that all the families connected with Grameen Bank get our of poverty by 2015, when the rest of the country or rest of the world is talking about removing poverty of half the number of poor people by 2015. We say while world is trying to get it to half, we will do it full and create a demonstration that we can do it ahead of them. This will inspire everybody else. It is something that makes us believe that removal of poverty is not an impossible task. It is possible, it is doable because we are talking about human beings with a driving force, with emotions and with fantastic creativity. Enormous creativity is hidden inside each one of us. Somebody has been lucky to use part of it, more of it or less of it. Some of them never got an opportunity to use it, because we didn't give them a chance, society didn't give them a chance. It is our responsibility as a society to create such opportunity. The last point I want to make is about the social business. I would like to mention that in addition to the business that we know, business to make money, business for profit maximization, we can create a different kind of business in a broad sense beyond micro credit - business to do good to people. We can define social goal ourselves without any intention of profiteering or any personal gain out of it. Entirely devoted to achieve a social goal. And we can define a social goal ourselves, social goal such as helping people get out of poverty. Getting beggars out of the street providing them dignified means of livelihood could be another goal. We created a social business outfit and decided to lend money to beggars. It was very interesting experience for us. In fact, now we have 85000 beggars in our programme. All we tell them is "as you go from house to house begging. would you care to carry some merchandise like toys, sweets, something that people would like to buy. It is easy to sell. And if you want to do that we will provide you the money as an interest free loan. Many of them have completely closed down their begging activity although we never told them to close it down. We said "do both, find out whichever works better. They found out that in some areas begging is good and in some areas selling is good. Friday is good for begging. Now have two divisions - begging division and selling division. Everybody has feeling that human being thrives on challenges. Put challenge in the right shape and you can take the step forward to make it. And we can in a process create a society, create a community totally free from poverty. Nobody should suffer from poverty because he does not have to. It is not part of human condition, human civilization. It is simply imposed on us. It is artificial thing imposed on us and we can throw it out. Only place where poverty should be is the poverty museum. We should be ready to build this poverty museum all over the world. So everybody says "ah! this was the poverty." - NABARD NEWSLETTER VOL:17 NO:10
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